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Free Delivery*

& Free Batteries

Customer Service - T&C's

  • Shipping & Delivery

    We offer a number of different delivery methods based on location and requirement of the customer, please see below the methods we use, or see our Delivery & Returns Page please see this link: http://www.adultslovefun.uk/delivery:

    • Priority Tracked Delivery £2.95 - 1-2 working days

    • Express Next Working Day Delivery £5.95 - Deliveries are made Monday - Friday, if ordered before 3pm

    • Guaranteed Next Day Delivery £8.95 - Deliveries are made Monday - Saturday, if ordered before 3pm

    • Europe & Southern Ireland £9.95 - 3-5 working days

    • Rest of the world £19.95 - 5-7 working days

    • Free Express Delivery 2-3 days is available to mainland UK addresses on orders over £40
  • Privacy & Security

    To read our Privacy Policy please see this link: http://www.adultslovefun.uk/privacy-policy-cookie-restriction-mode

  • Returns & Replacements

    We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

    If for any reason you wish to return an item/order either as unwanted or because you have a problem with it then please use our contact us page: http://www.adultslovefun.uk/contacts/ and we will supply you with all the information required to enable you to return the goods back to us. We offer a 14-day ‘cooling off’ period, from the date of you receiving your goods just in case you change your mind. Please check these few simple things before contacting us:

    • Are the batteries fitted correctly ?
    • Have you tried a new set of batteries ?.
    • Is the item unopened & Unused ?

    Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met:

    • The goods must be unused.
    • The goods must be in their original condition & packaging.
    • Goods that are not heat sealed in the box are non refundable and non exchangeable.
    • Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
    • The goods must be received back within 14 days from the day you received your order.
    • Lingerie and items of clothing are non refundable and non exchangeable.
    • Videos and magazines are non refundable and non exchangeable.
  • Ordering

    To order an item from us please just add it to your shopping cart and then follow the process through online, once successful you will be sent a confirmation email.

  • Payment, Pricing & Promotions

    We are able to take all the popular payment methods i.e. PayPal, MasterCard, Maestro & Visa etc and whilst shopping with us we can assure you we do everything possible to make sure we stay competitive in this ever changing fast moving environment. If you find an item cheaper elsewhere then let us know and will match or better the price to the best of our abilities. Please check our Facebook & Twitter pages for information on promotions etc.

  • Viewing Orders

    This can be done in two ways either login your account online here: https://www.adultslovefun.uk/customer/account/login/ or visit our Order Information Page here: https://www.adultslovefun.uk/sales/guest/form/

  • Updating Account Information

    To update your account information firstly you will have to login online here: https://www.adultslovefun.uk/customer/account/login/ from here you will be able to see your account dashboard which will allow you to update all the information you wish.